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Bil­lie GmbH

We are a bre­akth­rough Fin­tech startup in Ber­lin that aims to revo­lu­tio­nize small busi­ness finan­cing. We are a team of high cali­ber startup vete­rans. We have suc­cess­fully foun­ded, grown, and sold our first com­pany (foun­ded Zen­cap, sold to Fun­ding Cir­cle) and are now sca­ling our next ven­ture. We have a world class team on the ground and some of the stron­gest inves­tors in Europe backing our com­pany.

Cus­tomer Sup­port - Oper­a­tions (f/m/o) – loc­a­tion Ber­lin

Work­ing field:

You will be a key con­tact per­son for our exist­ing high-value cus­tom­ers. You enjoy work­ing with cus­tom­ers, have a ser­vice men­tal­ity and are able to build good rela­tion­ships with your respect­ive coun­ter­parts. You will help cus­tom­ers to use our products on a daily basis, ful­fill their requests and ini­ti­ate issue solu­tion mech­an­isms within Bil­lie if needed. Typ­ical actions include changes to dun­ning pro­ced­ures, address changes, help with col­lec­tions cases. Within Bil­lie, you will have a pivotal role at the inter­face between the cus­tomer-facing Sales depart­ment and the internal Oper­a­tions depart­ment.

This will give you the oppor­tun­ity to get a com­pre­hens­ive view on a very large part of our busi­ness and quickly immerse into the world of factor­ing. In addi­tion, you will over­see cru­cial parts of our pay­ment oper­a­tions, adding human intel­li­gence to our highly auto­mated pay­ment oper­a­tions. We will make sure there is ample oppor­tun­ity to learn and grow and jointly define a clear career devel­op­ment path for you, which is reviewed twice a year.

  • Depart­ment: Oper­a­tions
  • Report­ing Line: Head of Oper­a­tions
  • Work­ing Hours: Full-Time
  • Loc­a­tion: Ber­lin
  • Dur­a­tion: Per­man­ent


  • You have an edu­ca­tion in busi­ness admin­is­tra­tion or sim­ilar with very good passing grades
  • You have 1-2 years of work­ing exper­i­ence in a fast-grow­ing tech envir­on­ment, ideally in fintech
  • You are a people per­son - open, easy to con­nect to and have a pos­it­ive mind­set. You are a Bil­lie ambas­sador to our cus­tom­ers. Ideally, you have gathered exper­i­ence in cus­tomer-facing envir­on­ments
  • You have ambi­tions to grow and aspire a career in fintech. This pos­i­tion can be a step­ping stone for fur­ther devel­op­ment in fintech oper­a­tions and bey­ond
  • You are flu­ent in Ger­man and Eng­lish
  • Abil­ity to run simple quer­ies is a plus

What we of­fer:

  • The oppor­tun­ity to be a part of one of the fast­est-grow­ing Fintech star­tups in Europe
  • Becom­ing part of an inter­na­tional team of highly motiv­ated, exper­i­enced, and skilled young top per­formers where hier­arch­ies don't mat­ter, but pas­sion and drive do
  • You’ll be sur­roun­ded by smart people with a wide vari­ety of back­grounds from which you can learn and who also want to learn from you
  • A com­pet­it­ive com­pens­a­tion pack­age includ­ing vir­tual shares in Bil­lie
  • A great office near Check­point Charlie with a free gym, healthy snacks and cer­eals, fruits, cof­fee and drinks
  • A Learn­ing & Devel­op­ment bonus of 1.000 EUR per year, which you can use for con­fer­ences, tak­ing courses, buy­ing books and other mater­i­als
  • Social events such as monthly social out­ings, People @Bil­lie Lunch talks, brown bag sem­inars, tech­nical talks, our annual com­pany off­s­ite and more

How to ap­ply:


We are look­ing for­ward to receiv­ing your applic­a­tion at to